I’ve done a long series of video calls over the last five days with my long-standing MSP clients, plus also a bunch of new MSPs I’ve just started working with
Coronavirus: Your staff + clients want your leadership
With apologies to my US readers, today’s article has a few UK political references in it. But it’s still relevant to every MSP, everywhere. When Boris Johnson was elected as …
Video: How do you find new clients without a dedicated sales resource?
Last week I asked my email list and Facebook group for questions I could answer, on the subject of getting new clients
2020 Focus area 4) The joy of staff
This series of 5 articles is designed to help you reflect and focus on what’s most important to you in 2020. Previous articles: 2020 Focus area 1) Know what you …
Your overflowing hassle bucket (and the DOA relief tap)
Every one of us has a hassle bucket inside our head. It’s a measure for how much hassle we can deal with at any one time. Some people’s buckets are …
How to motivate technicians to sell
Here’s a question which comes up now and again when I’m talking to my MSP Masterminders: How do we get our technicians to sell? Because they’ve got all the selling …
Flowcharts, checklists and video briefs (the secrets of DOA)
One of my favourite acronyms is DOA. No, it doesn’t stand for Dead On Arrival – It stands for Delegate, Outsource, Automate.
The one big mistake most MSPs make with the profit matrix
For MSPs and IT support companies, the profit matrix is brilliant. What is it?
Video: Linking daily actions to your life goals
The stuff you do – or don’t do – every day has a direct impact on the lifestyle you get to lead. I explained this to a client today, as …
Broken windows theory: It’s why you mustn’t take s##t from your staff
Have you heard of broken windows theory? No, it’s nothing to do with problems upgrading from Windows 7 to Windows 10…
