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Episode 222 includes staff ‘red flags’ you need to address, 3 ways to make your staff feel special, and making the most of M&A.
Episode 212: Is it worth MSPs doing Google ads in 2024?
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Episode 212 includes should your MSP do pay-per-click Google ads, how switching off can power up your business, and the secret to sustainable business growth.
Episode 211: MSPs: Turn away clients like these
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Episode 211 includes client doesn’t pay – take the service away, new starter to superstar in 50 weeks, and practice your sales technique – but NOT on your prospects
Episode 208: Target these 4 awesome verticals
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Episode 208 includes four awesome verticals you should target, making it EASY for buyers to choose you, and how to improve your recruitment to find the best techs for your MSP.
Episode 203: MSPs: 3 ideas for better LinkedIn engagement
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Episode 203 includes what are YOU using AI tools for, creating engaging content for LinkedIn, and improving your employee and client satisfaction and retention rates.
Episode 201: How many users till your next technician hire?
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Episode 201 includes how to balance users with tech recruitment, saving time and improving consistency with shortcut apps, and helping your clients get ahead by taking advantage of AI
Episode 196 SPECIAL: Inspirational: How this MSP built his business
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Episode 196 includes an extended interview with MSP Founder and industry expert Scott Riley. Scott discusses his remarkable journey to founding a successful MSP, including the time he worked with The Hoff, how he established his business to be truly client-first, and what happened after he burned through $50,000 of marketing budget and ended up with nothing to show for it.
Episode 193: How to hire Gen Z technicians
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Episode 193 includes the things you love and hate about your MSP, the power of in-person proposals and scheduled follow-ups, and the importance of authenticity when hiring or marketing to Gen z
Episode 190: Can an MSP do a 4 day working week?
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Episode 190 includes the ONE nugget of advice new MSPs need, the benefits of operating your MSP on a four-day working week, and marketing cyber security without leaning on fear, uncertainty and doubt.
Let me repeat that back, to check I fully understand your problem
What are your technicians saying to callers with issues? And how does it make them feel? This phrase could improve happiness and retention
